Since the an organisation’s reporting requirements depend on its needs, its size and the nature of its work, the PBT offers three levels of institutional reporting, tailored to these differences :

  • SILVER Reporting : overall risk and categorisation of this risk
  • GOLD Reporting : overall risk, categorisation of this risk, integration of socio-demographic variables
  • "Data Analytics": dynamic tool for drilldown of all consolidated data, including customised variables

Our network of experts consists of specialists in the field of burnout prevention: 

  • Psychotherapists or psychologists specialising in preventing burnout risk and supporting sufferers
  • Career guidance/personal development coaches, specialising in burnout prevention and supporting individuals facing psychosocial risks
  • Professional organisations specialising in the field of HR, with employees trained in psychosocial risk and burnout prevention 

All experts belonging to our network must complete training on the subject, be certified in the PBT model, and have considerable demonstrable professional experience in the field of burnout prevention.

We have a vast network of experts, covering a large geographical area. This enables at-risk individuals to contact an expert of their choice, close to their home or workplace. Sessions usually take place in the expert’s practice or office.

The report aimed at decision makers within the company is produced automatically as soon as the run (the period during which respondents complete their questionnaires) is completed. At this moment, a report is sent to the people internally authorised to receive it. 

If diagnosed as high risk, action must be taken to fully understand the problem. We offer these people a one-to-one support service through our network of experts (psychotherapists and coaches), specialised in burnout prevention and certified in the PBT methodology. One-to-one sessions are scheduled in a way which respects confidentiality and anonymity. But if he/she wishes to do so, an individual can, of course, disclose the results to an internal contact within the company (trusted person/psychosocial risk prevention counsellor). All legal provisions and solutions available to at-risk individuals are clearly addressed by the law (Royal Decree of 10/4/2014 regarding the prevention of psychosocial risk at work). Bright Link works with the HR department/risk prevention committee to prepare for all eventualities in terms of follow-up support and financing of counselling sessions, before launching the test within the organisation.

The PBT is the result of a research project, which led to the creation of an important model, based on extensive experience on the ground (one-to-one interviews), as well as numerous trials within the university. Operating under the supervision of the head of the UCL Psychology and Social Sciences Department since 2013, the PBT initially existed in a paper format and was used during several one-to-one support sessions. The digitisation of the questionnaire, the creation of the approach and the development of the algorithms and reports represents the final phase, leading to the PBT in its current form, as offered by Bright Link since 2016.

The PBT platform is very powerful. Responses are processed and a report issued instantaneously. What’s more, the platform is based on a solid architecture, enabling it to handle a very high volume of processes simultaneously.

Based on the same central bank of questions (around 600 questions in total), the PBT and PBT Premium differ in depth and purpose. 

The PBT is designed for early detection of people at risk of burnout within a company. PBT Premium is a tool designed for specialists in burnout prevention (psychotherapists, psychologists, coaches, etc.), and is used as a starting point for one-to-one sessions and as a guiding thread in their search for solutions.

The PBT is configured to take a “manageable” time of around 20 to 30 minutes, with an average of 120 to 150 dynamic questions. PBT Premium, on the other hand, may include all of the questions designed for the platform and can take between 1 and 1.5 hours.

 

"Data Analytics" is a dynamic data analysis tool, designed for large companies and multinationals who want to understand the overall risk within their structure. It includes a large number of factors relevant to the organisation’s structure (country, region, subsidiary, department, etc.). It enables a very thorough drilldown analysis, which produces a visualisation of the results (heatmaps, drilldown by risk factor or socio-demographic category). Unlike the static (PDF) format of the SILVER and GOLD reports, this tool is dynamic and customisable. The only limitation on the analytical possibilities of "Data Analytics" arises from the central principle which limits the information which may be generated for use by the organisation’s management: complete prevention of the ability to identify one or more individuals using the consolidated information.

The institutional report is a set of consolidated and aggregated information, provided to the management of a company, and enabling them to understand exposure to burnout risk and its various sources, throughout the whole organisation. It provides a valuable foundation on which to create preventative plans, based on genuine, relevant data from within the organisation.

SILVER reporting is the basic institutional report offered by the PBT. It is in PDF format and contains the following information : 

  • Run information 
  • Executive Summary
  • PBT score
  • Distribution by risk factor, fatigue type, responsibility
  • Statistical distribution by response and by individual
  • Drilldown of the 3 main risk factors
  • Comments on the run and its results
  • Glossary

The GOLD institutional report offers the same content as the SILVER version, with the addition of supplementary information on two key levels :

  • Detailed analysis of all risk factors (rather than only the main 3 in the SILVER report)
  • Inclusion of certain socio-demographic categories, enabling a breakdown of the risk (unavailable with SILVER)

The individual report contains information which enables each individual to understand his/her level of exposure to burnout risk. The report contains : 

  • The degree of exposure (low, medium, high)
  • A breakdown of this risk according to the various factors identified by the multi-factor model developed by Bright Link.
  • A list of sub-factors which have an effect on the level of risk (points to watch)
  • Different levels of exposure to the various types of fatigue associated with burnout
  • Recommendations and ideas for tackling the main sources of risk

The university is a base for many research projects in countless different fields. When a research project is successful and addresses a societal need, it can be transferred from the academic setting to new commercial entities, whose work is focused precisely on these new products and solutions.  

This was exactly how Bright Link came into existence, via Sopartec.

Sopartec is the Technology Transfer and investment company of the Université Catholique de Louvain (UCL). Its purpose, within the Louvain Technology Transfer Office (LTTO), is to bring to market the results of research carried out by UCL, Cliniques universitaires St-Luc, and the Institute de Duve (ICP) by creating spin-offs and negotiating licence agreements.

Sopartec is also the company responsible for managing the Vives Louvain Technology Fund. Vives is a multi-sector fund which invests in UCL spin-offs as well as technological startups in Belgium and the neighbouring countries.

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The PBT is based on a complex multi-factor model of exposure to burnout risk. By linking specific questions and answers to the factors in our model, it is possible to provide a personal diagnosis of exposure to risk, based on the answers each individual gives to the questions.

The PBT has been specially designed with the capacity to process a high volume of data simultaneously. The programming, architecture, quality of components and choice of servers make this capacity possible.

Burnout can occur in any type of organisation where people work :

  • Private sector companies
  • Public services, federal, regional or municipal administration
  • Supranational organisations
  • Educational establishments
  • Hospitals

The PBT is relevant in all of these different structures. Questionnaires can be customised to suit certain sectors or industries, thanks to the flexibility of our product.

The PBT is not a linear questionnaire. It can adapt, depending on the series of replies given, in order to look in greater depth at the areas which are likely to be most relevant, leading to the greatest risk. 

The consolidated risk is calculated on the basis of data regarding the level and nature of risk, gathered from all responses to a specific questionnaire within a specific organisation. The PBT is equipped with complex calculation and consolidation algorithms, making it possible to produce not only a consolidated overview of the overall risk of exposure to burnout, but also a detailed categorisation of this risk according to the factors used by our model.

The risk is initially measured on the basis of the questions and answers of the questionnaire. Each stage enables us to gather relevant information, associated with the various degrees or levels of risk. Our calculation algorithms then enable us to consolidate all responses, in order to gauge each individual’s exposure to burnout risk.

In Belgium, employers are legally required to prevent psychosocial risks: organisations are obliged not only to identify and assess psychosocial risk, but also to establish risk prevention policies. 

The law of 4/9/1996 on the well-being of workers provides the legal basis for health and safety in the workplace. Psychosocial risks are, of course, among the topics associated with well-being in the workplace. 

In 2014, a Royal Decree aimed specifically at the prevention of psychosocial risk, including burnout, further reinforced these foundations.

 

The minimum repeat frequency for the test is once a year. This makes it possible to present an up-to-date view of the situation, which forms the basis of the annual risk prevention plan. However, certain circumstances in specific companies may require more frequent monitoring:

  • Periods of heavy cost cutting and redundancies
  • Merger/Buyout
  • Difficult circumstances following the announcement of a decision to relocate, or a structural change
  • Tension within the industry
  • Periods of high staff turnover

In such cases, it is important to take care when deciding on the timing and frequency of runs.

It takes around 20-30 minutes to complete the PBT and between 1 and 1.5 hours for PBT Premium.

Our system for managing respondents and their replies has a configuration and settings which anonymise the responses saved in our database. These settings make the link between the responses and the individuals who gave them illegible and untraceable. The configuration of our platform complies with the new EU GDPR (General Data Protection Regulation) regarding data protection and confidentiality.

The individual report is generated automatically a few seconds after the respondent has answered the last question in the test, within the same software environment. The individual report is anonymous, accessed using a unique code, and can only be viewed by the respondent. It is impossible for the employer to access or receive this report. The whole process, from question to answer to report is 100% confidential.

Individual reports are available automatically and directly upon completion of the questionnaire, within the same software environment. Therefore, reports are not distributed, but downloaded using an access code which is only available to the respondent.

The institutional report is sent to the point of contact between Bright Link and the organisation’s management, via email or any other method requested. It may include comments and advice to aid interpretation; and/or strategic followup, enabling users to develop risk prevention policies tailored to the real situation.

Absolutely not. The PBT platform and its configuration have been designed so that the tools for analysing the company-wide situation never allow a person or group of people to be identified using the institutional report. This principle is fundamental to the development of our tool. The calculation algorithms prevent certain information not containing a minimum of statistical findings from being made available. What’s more, a check based on variance blocks all access to analytic data with the potential to enable a user to recover information which could be used to identify one or more individuals within the company.

No. The PBT is completely cloud-based. Individuals access the platform, and through it the questionnaire, using a login and access code. The PBT does not require the organisation using it to install any specific programmes and can therefore be accessed very quickly.

The PBT can be accessed via PC or Mac, tablet or smartphone. All you need to take the test is an internet connection and a valid access code. 

No. The individual report can only be accessed by the respondent him/herself, having completed the test and provided answers leading to a diagnostic analysis of burnout risk. It is technically impossible for the employer to access their employees’ reports. The database is not held by the organisation, and they are therefore unable to access it.

Yes. Our platform automatically and instantly saves each response. If a session is interrupted, it is therefore possible to return to the same place in the questionnaire at a later point.